We’ve extended our returns period over the festive season.
Any purchases made from November 22nd 2024 can be returned until January 11th 2025

Shipping

Please find shipping information in below table. All orders placed before 12pm on Monday to Friday within EU will be shipped the same day.

Orders outside EU will be shipped the day after. 

* Unfortunately, we are experiencing delays in delivery to United Kingdom and Ireland.

** Due to the ongoing conflict between Russia and Ukraine all services in Ukraine and all international services to Russia have been suspended with GLS.

Returns

If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the item to us.

We want to make your shopping experience as easy as possible, so we offer a flexible returns policy. We accept returned items within 30 days following the delivery of your order. We offer free return service within EU. 

You may try on the clothes at home, but the styles should be returned in the same condition as when received: unwashed, not used and with the original tag attached.

We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account on baumundpferdgarten.com, or of future orders being refused. 

Returns should be sent to:

Systemtransport A/S 
Att: Baum und Pferdgarten
Transportcenter allé 19, port 3-9 
7400 Herning 
Denmark

If you have any questions, please contact our customer care team at customercare@baumundpferdgarten.com.