If you wish to return an item

You should be aware of the following to ensure you receive a full refund:

• The item must be in its original packaging.
• The item must not show signs of wear, stains, damage, or have any external odors.
• Clothing must have its original tags attached, as we cannot resell the item without them.

Refund

• You can expect to receive the refund in your account within 10 business days after we have received your return package. Once we have processed your return, you will receive a confirmation email from us.
• The refund will be issued to the payment method used for the purchase. For example, if you paid by card, the amount will be refunded to the same card.
• Please note that we cannot accept returns for items purchased from a retailer. These must be returned to the retailer where the item was bought.

Exchange

Unfortunately, we do not offer exchanges. If you wish to receive a different size or color, please return the current item and place a new order

Right of Withdrawal & Reduced Refund

The right of withdrawal is void, and you may lose your refund partially or entirely if the item has deteriorated. This may occur, for example, if:

• You have actually used the item.
• The item was damaged while in your possession.
• The item was handled in a way beyond what was necessary to assess its characteristics and quality.
• We do not accept packages sent to parcel shops.

Claim

Your purchase is covered by the Danish Sale of Goods Act, including defect regulations. This means that as a consumer, you have a 24-month warranty, during which you may be entitled to have a defective item repaired or replaced, receive a refund, or get a price reduction, depending on the specific situation.

Of course, the complaint must be justified, and the defect must not be caused by improper use of the product or other damaging behavior

You must contact us within a 'reasonable time'

You must file a complaint within a 'reasonable time' after discovering the defect. We recommend that you do so as soon as possible and no later than 2 months after noticing the issue.

You can submit a complaint by contacting us via email at: customercare@baumundpferdgarten.com

Depending on the specific situation, you will receive further instructions.

We monitor the number of returns made by customers, and if there are repeated returns that violate our policy, this may result in the closure of your account on baumundpferdgarten.com or the cancellation of future orders.